roberto-mcquaide:

newjackswing1964:

staff:

Marc LaFountain
Community Director
Richmond, Virginia

Marc gets email. A lot of email.

As Community Director, Marc manages Tumblr’s entire support infrastructure. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more.

Yet, Marc wants to emphasize that he is, in fact, an actual human being. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.

But after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs.

“One of the nice things about support work is the immediacy of the results. Someone couldn’t log into Tumblr and now they can. Someone wasn’t sure how to do something, and now they know,” he says.

As for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. We just passed 100k total customer service requests in our internal support system today. Here’s to 200k!

Personal data
He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie.

Favorite support email
“How harmful is it swallow a small amount of nail polish remover?”

Fun fact
Marc was Tumblr’s third employee, hired after two emails and a phone call insisting he could respond to support emails faster than David. He was right.

staff:

Marc LaFountain
Community Director
Richmond, Virginia

Marc gets email. A lot of email.

As Community Director, Marc manages Tumblr’s entire support infrastructure. From tackling general community issues to solving technical support requests, he’s personally read and responded to thousands upon thousands of email messages regarding browser cookies, forgotten passwords, and more.

Yet, Marc wants to emphasize that he is, in fact, an actual human being. You see, a common misconception he encounters is that he’s a fake persona we created to make Support more personable. Emails addressed to “Whoever Really Reads This” and “Marc, Yeah Right” are a surprisingly regular occurrence.

But after a rigorous interrogation and full-body scan, we can attest to him being a real human who is pleased to help with any of your Tumblr needs.

“One of the nice things about support work is the immediacy of the results. Someone couldn’t log into Tumblr and now they can. Someone wasn’t sure how to do something, and now they know,” he says.

As for the future, Marc is orchestrating the expansion of Tumblr’s Support team to better serve our community as it grows over the coming months and years. We just passed 100k total customer service requests in our internal support system today. Here’s to 200k!

Personal data
He has a lovely wife named Francisca and two sometimes-lovely cats named Zora and Gracie.

Favorite support email
“How harmful is it swallow a small amount of nail polish remover?”

Fun fact
Marc was Tumblr’s third employee, hired after two emails and a phone call insisting he could respond to support emails faster than David. He was right.

staff:

Name Mills Baker
Location San Francisco
First Post November 2007

Mills’ writing inspires many adjectives — intelligent, insightful, and beautiful among them — but one quickly gets the feeling that, rather than compliments, his true reward is in helping readers notice something amusing about the world that they didn’t see before. Born in New Orleans, he attended Bard College and Louisiana State University. Mills recently moved to San Francisco, which he described “as though New Orleans and New York were smashed together and then placed just so in a beautiful expanse of nature.” He writes about what it’s like to be human — love, art, culture, mental illness, philosophy, and memory, among other topics. He has two awesome dogs named Bayou and Five and a girlfriend he met on Tumblr.

Also check out…

Wild! Art
This former CEO left a career in the technology sector to spend 10 weeks traveling through Southern Africa, taking incredible photographs of over 100 species.

Foodspotting: Spotted
The official blog of Foodspotting, a visual guide to finding and sharing food recommendations.

The Hood Internet
This Chicago-based duo mashes up indie, pop, rap, and R&B into sweet-ass mixtapes which both sound quite nice and also don’t pollute the environment.

See you next Tuesday!

staff:

Tracking tags just got a whole lot more useful!  You’ll now see new post counts in your Dashboard.

Some tags you might want to check out: iPhone, NYC, politics, tech, Star Wars

staff:

One of the most exciting aspects of localizing Tumblr has been dealing with images that contain text.  As I am only fluent in English, this presents an interesting problem—are the buttons legible (or pretty, for that matter) in other languages?  If you speak Japanese and are familiar with graphic design and typography, please contact support. I’d love some advice on font choices, kerning, and anything else I should know.

These translations are not final. If you would like to participate in the Japanese beta, please email nihongo@tumblr.com

(via jacob)